What’s Shaping Our Experience in 2018  Why is marketing today any different from the past? The way I see it, there are 5 key market forces shaping marketing success in 2018. Peg Miller and I outlined the impact of each of these trends in Marketing Through the Maze: The 5 Forces We Face in 2018. 1. Digital Transformation 2. Customer Experience 3. Content Marketing Evolution 4. Marketing […]

Interview with Karen dela Torre, VP of Product Marketing at Workday We’ve been interviewing great marketers to gain insights on what draws people to this profession and how they succeed. No one does it better than the wonderful Karen dela Torre. Karen has served with Fortune 100 high tech brands and now serves at a growth software company that’s shaking up the industry. With […]

I’m excited to be a featured speaker at the Intelligent Content Conference 2018. So, come and meet me in person. I’m eager to share and swap advice on content marketing best practices for B2B brands. Register to join the Content Marketing Institute and me at the Intelligent Content Conference 2018. Sign up now and use my personal code MILLERICC  for an additional $100 off! See you […]

At the B2B Marketing Academy, we’re on a kick to provide powerfully practical marketing advice. Friends, readers, and colleagues have told us that they appreciate the way we identify high quality resources, tools, and ideas for B2B marketers. Today, our spotlight turns to account based marketing (ABM). If you’ve practiced B2B marketing for long, you’ve no doubt talked about or tried this. It’s a […]

Do you need good prospect and customer research to improve lead generation, content marketing, and sales impact? I was talking to a good friend the other day. She’s a top-notch product marketing leader. We were comparing notes on how to keep product marketers close to customers. This is critical to a product marketer’s credibility. In my view, the 1st commandment of product marketing is […]

Nothing stands still these days. Customer needs change at an epic pace. In turn, marketing plans are always evolving. Marketers are constantly trying new things. Which means that we’re continually assessing results and impact. So, how do your strategies and results compare to your peers? Are you leading the pack, or working to catch up? Whether you’re killing it, or need a bigger budget […]

Focus on This One Thing for Competitive Advantage There’s mounting evidence that marketing leadership is key to driving the entire customer experience (CX). 68% of marketing leaders say their company is increasingly competing on the basis of customer experience. [Salesforce] 67% percent of marketing leaders say creating a connected customer journey across all touchpoints and channels is critical to the success of their overall […]

Why Should SMBs Bother with CRM If They Haven’t Already Done It Yet? Co-Authored with Michelle Bechamps, President – Brand Strategist, Bechamps & Associates Branding and marketing expert, Michelle Bechamps, works with a mix of small and medium business (SMB) clients across commercial, public sector, and quasi-governmental organizations. Michelle’s key question: Given that it’s 2018, what’s the value of CRM if you haven’t already […]